Q: How do I book an appointment?
A: You can book through our website, DM us on Instagram, or call/text us directly at +1 (917) 909-0481.
Walk-ins are welcome when available, but we recommend booking ahead to secure your spot.

Q: What’s the most effective way to reach the salon?
A: Texting us is the fastest and most reliable way to reach our team.
You’re always welcome to call, but since our front desk is often assisting clients in person, we may not always be able to answer the phone immediately.
When you send us a text, we can respond as soon as possible and keep track of your request even during busy hours. You can text or call us at +1 (917) 909-0481 — texting is preferred since our voicemail may be full.

Q: Where can I see current promotions, flash sales, and daily availability?
A: The best place to stay up to date with our latest promotions, flash sales, and last-minute availability is our Instagram pages @rdsalon and @rdnstudio.bk.
We regularly post updates, special offers, and open appointment slots on our stories.

Q: What’s your cancellation or no-show policy?
A: When booking online or in person, we require credit card information to secure your appointment.
We don’t charge it unless you miss your appointment without letting us know at least 5 hours prior.

You can text or call us at +1 (917) 909-0481 — texting is preferred since our voicemail may be full when we’re busy.

If you cancel less than 5 hours before or don’t show up, we charge 100% of the appointment cost.

We make case-by-case exceptions for emergencies, but please respect the time of our technicians — missed appointments directly affect their income.

Q: What if I need to cancel or change my appointment?
A: Simply text us at +1 (917) 909-0481.
As long as we receive your message at least 5 hours before your appointment, no cancellation fee will apply. You CAN text during off hours too.

Q: What if I’m running late?
A: We typically offer a 5-15-minute grace period. After that, we’ll do our best to complete as much of your service as possible within the remaining time, but the full price still applies.
If there isn’t enough time to complete the service properly, we’ll gladly help reschedule, late rescheduling fee will apply.

Q: Where should I go for my appointment?

RDN Lounge — 381 Atlantic Ave
• Regular & Spa manicures and pedicures (wet)
• Sugaring services

RDN Studio — 393 Atlantic Ave
• Dry/Russian manicures and pedicures
• Builder gel & extensions
• Waxing
• Massage

If you’re booked for services in both locations (for example, a pedicure and a dry manicure), the salons are just five doors apart, making it easy to move between them. If unsure — check which service you have scheduled first or simply text us to ask and we will get back to you.

Q: What’s the difference between a dry manicure and a regular manicure?
A: A dry manicure (also called a Russian manicure) is done without soaking your hands in water.
Instead, we use precise e-file techniques to gently clean the cuticle area and shape the nail.

This technique allows for:
• cleaner cuticles
• longer-lasting polish
• a flawless, detailed finish

It is especially popular when paired with builder gel.

Q: What are “Relax, Pamper, Indulge” manicures and pedicures?
A: These are our signature services done with regular polish for a classic, natural look.
You can always add on gel polish for a more durable finish.

Q: What is Builder Gel and why is it so popular?
A: Builder gel is a strengthening gel applied on your natural nails or used for extensions.
It creates a smooth, durable base that protects the nail while helping it grow longer and stronger.

Our ‘‘DARK’’ builder gels are TPO-free, making them a cleaner and safer option for sensitive clients.

Q: Why are there two prices for Gel Manicure ($70 vs $90)?
A: We offer two types of gel manicures depending on the technique used.

• $70 Gel Manicure — classic gel manicure
• $90 Gel Manicure — includes sculpting with rubber base for additional strength

Both services include detailed shaping, cuticle care, gel application, and finishing massage.

Q: Can I get a gel manicure if my nails are weak or damaged?
A: Yes. Many clients with weakened nails benefit from structured gel or builder gel, which adds strength while protecting the natural nail.

Our technicians can recommend the best option during your appointment.

Q: How often should I come for a builder gel refill?
A: We recommend every 3–4 weeks to maintain the structure, shape, and durability of the nails.

Q: What’s the difference between Gel X and Builder Gel extensions?
A:
• Gel X extensions use pre-shaped tips applied with gel — great for quick, uniform results. Lasting 3-4 weeks.
• Builder Gel extensions are sculpted by hand for a fully customized shape and structure. Lasting 3-5 weeks, tend to be a bit more natural looking.

Q: Do you do acrylic nails?
A: We don’t offer acrylic or dip powder services.
However, we’re happy to remove acrylics safely and transition your nails to a healthier builder gel system.

Q: Should I book gel removal even if it’s from RDN and free?
A: Yes. Removal takes additional time, so it must be selected during booking to ensure enough time for your appointment.

Q: Is gel removal included with a manicure or pedicure?
A: Yes — if the gel was originally done at RDN and is followed by another service in the same category.

For example:
RDN Gel removal + cut & shGpe
RDN Gel removal + Gel mani

Q: How much does gel removal cost?

Regular Gel Removal
• RDN gel removal with another service — Included
• RDN gel removal only — $15
• Outside gel removal — $15

Hard / Builder Gel Removal
• RDN hard gel removal — $15
• Outside hard gel removal — $30

Builder Gel Removal & Shape — $30
Removal of Builder (Hard) Gel, followed by careful nail shaping and cuticle oil application to support nail health - recommended after prolonged builder gel wear and weakened nails

Q: What does a “removal only” service include?
A: Removal only.
Shaping, cuticle care, and polish require an additional manicure service.

Q: Can I get gel removal and shaping without a full manicure?
A: Yes. You can book Cut & Shape + gel removal.

Q: What if my previous gel was done at another salon?
A: No problem — we can remove it safely.
Outside gel removal simply has a removal fee.

Q: What if I’m not sure what product is on my nails?
A: Let us know when booking or send us a photo so we can schedule enough time.

Q: Can I apply regular polish after builder gel removal?
A: For nail health, we usually recommend letting nails rest.
That’s why we offer Builder Gel Removal & Shape, which finishes with shaping and nourishing cuticle oil.

Q: How do you maintain hygiene and sterilization?
A: Cleanliness is our top priority.
We use individual sterile pouches for all metal tools, an autoclave for complete disinfection, and disposable files, buffers, and gloves for every client.

Q: Do you offer a guarantee for your nail services?
A: Yes! We stand by the quality of our work.

Regular polish & gel services
• 2-week guarantee for chips or small issues

Builder gel & extensions
• 3-week guarantee for lifting or small fixes

If you ar e having issues after your service please do not hesitate to reach out to us.

Q: What payment methods do you take and do you accept gratuity?
A: We accept Apply Pay, any cards, cash, Venmo and Zelle.

Payment method does NOT affect the price or tax.

Gratuity is mandatory and we recommend at least 15%, which can be put in the envelope if it’s cash or sent directly to your technician’s Venmo/Zelle provided at checkout.

Q: What’s the difference between waxing and sugaring?
A: Both remove hair from the root but use different techniques.

• Waxing uses hard wax that grips even short hairs
• Sugaring uses a natural paste made from sugar, lemon, and water

Sugaring is available at RDN Lounge, and waxing at RDN Studio.

Q: Does waxing hurt?
A: When done properly, waxing is quick and comfortable.
Our wax specialist has over 8 years of experience and focuses on making the process as gentle as possible.

Q: Is waxing safe for kids or pregnant women?
A: Yes. We use gentle hard wax that’s safe for sensitive skin.

Q: How long do results last and how short can hair be?
A: Results typically last 3–4 weeks.
Wax removes hair as short as 1/4 inch (6 mm), while sugaring can sometimes remove even shorter hair.

Q: Which is better — waxing or sugaring?
A: It depends on personal preference.
Some clients love sugaring’s natural formula, while others prefer waxing for its speed and precision.

Q: What massage options do you offer?
A: We offer 30, 60, and 90-minute sessions including:

• Classic Massage (Full Body)
• Relax Massage (Full Body)
• Scalp & Face Massage
• Fitness Massage (Full Body) for athletes and active clients

Q: Do you offer massage add-ons?
A: Yes! Each massage can include cupping, deep tissue techniques, or lymphatic drainage at no extra cost.
Just let us know your preferences before the session.

Q: Who performs the massages?
A: Our masseuse has extensive experience in therapeutic and relaxation massage and customizes every session to your needs.